Reference

What Governs Your Account with 8989a

These terms set out how your account works, what we expect from each other, and how eligibility is determined under local law in Indonesia. Access to our platform depends on local regulation and is available only where permitted in your region.

Account eligibility by local lawDANA, OVO, GoPay wallet rulesData handling and retentionContact and dispute pathPolicy updates communicated clearly
8989a What Governs Your Account with 8989a
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about our terms, a dispute over an account decision, or need to request a data change, our support team handles legal and policy queries directly. Use the channel that suits your situation — live chat for quick clarification, email for formal written requests, and our account help desk for wallet-related verification issues tied to DANA, OVO, or GoPay.

Team online

Live Chat

Reach us through the live chat in your account for quick clarification on policy questions, account status, or wallet verification linked to DANA or OVO.

Email Support

Send a formal written request to our support email for data access, account closure, or documented dispute submissions. We respond to policy emails in writing.

Account Help Desk

Use the in-account help desk for GoPay or DANA wallet mismatches, identity verification queries, and any step in the account review or suspension appeal process.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data handling are not afterthoughts at 8989a — they are built into how deposits, identity checks, and account sessions work. Your data is processed only for the purposes set out in these terms: account operation, wallet verification, and fraud prevention. We do not sell your personal data to third parties.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Cookie Handling

Cookies on 8989a track session state and wallet flow — not cross-site advertising profiles. You can manage cookie preferences through your browser settings at any time.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you notice an unrecognised login, use the account lock option and contact support immediately via live chat.

Requesting Changes

To update your registered details — including the wallet name linked to your DANA, OVO, or GoPay account — submit a written request through email support with identity confirmation.

Common Questions About Our Terms and Rights

These are the questions we get most often about account policy, data rights, and how our legal terms work in practice for users in Indonesia.

Account access is available where local law permits in Indonesia. You are responsible for confirming that opening and using an account complies with your local regulations before proceeding.

No. Each deposit must come from a wallet registered in your own name. A DANA, OVO, or GoPay wallet that does not match your account identity will trigger a verification hold automatically.

Send a written request to our support email. We will confirm what data we hold on your account and provide a summary within the timeframe required by applicable policy.

We notify you through your registered contact before any change takes effect. If you continue using your account after the effective date, that counts as acceptance of the updated terms.

Contact support through live chat or email to request account closure. We retain your data for the legally required period after closure, then remove it in line with our retention policy.

Submit a formal written dispute through our support email with your account details and the decision reference. Our team reviews disputes and responds in writing within a reasonable timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.