Reference

What You Agree To When You Use 8989a

These terms set out what we expect from you and what you can expect from us — covering account access, wallet transactions via DANA, OVO, and GoPay, and how we handle disputes. Reading them before you open an account means no surprises later.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension policyJurisdiction and access limits
8989a What You Agree To When You Use 8989a
HOW WE HANDLE POLICY

Account Security and Data Under These Terms

These terms aren't just fine print — they define how we protect your account, handle your data, and respond when something goes wrong. Here is what each area covers and who is responsible.

Data Handling

We collect only what we need to operate your account — name, contact details, and wallet identifiers for DANA, OVO, or GoPay. We do not sell your data to third parties.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable rules in your region.

Requesting Changes

To update personal details or request a copy of your account data, go to Account Settings or contact support via live chat. Identity verification is required before any change is confirmed.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — or if a transaction via OVO, DANA, or GoPay has triggered an account flag you want to resolve — our support team handles account and policy queries directly. Players in Denpasar and across Indonesia can reach us through the channels below. Keep your account ID ready when you write.

Live Chat Open the chat widget from any page on 8989a. Give your account ID and describe the terms query — our team picks it up and responds in the same session.
Email Support Send your question to our support address listed in your account dashboard. Include the transaction reference if your query relates to a DANA, OVO, or GoPay payment.
Account Help Centre Log into your account, go to Help, and select Terms and Policy. You can submit a written dispute or request a copy of your transaction log from there.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — from account eligibility to what happens when a DANA or GoPay transaction is flagged.

Account access is available where local law permits. You must meet the applicable age requirement in your region and agree to these terms before your account is activated.

Your wallet balance is not forfeited automatically. Contact support within seven days with your transaction reference and account ID — our team will review and advise on next steps.

Yes. We notify you of material changes via your registered contact details. Continuing to use your account after the update date means you accept the revised terms.

Submit a dispute through the Help section of your account or via live chat within seven days of the transaction. Include the date, amount, and the wallet used — DANA, OVO, or GoPay.

We store only the wallet identifier needed to process and verify your transactions. Full wallet credentials are never stored on our side — transfers go through the wallet app itself.

Write to us via email or live chat with your account ID and the specific decision you are contesting. We review all formal disputes and respond within the timeframe stated in your account help section.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.