Reference

How 8989a Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account or make a deposit via DANA, OVO, or GoPay — and how we keep that data safe.

Account data protectionDANA, OVO, GoPay deposit privacyNo data sold to third partiesYour right to request data accessIndonesia-applicable policy

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HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use standard encryption protocols to protect data in transit between your device and our servers. Cookies help us remember your session so you can return to your account on a different device without losing your place. You can manage cookie preferences through your browser settings at any time. Account security measures include PIN verification on withdrawal requests and session timeout controls.

Encryption in Transit

All data sent between your browser or app and our servers is encrypted using SSL. This applies to every login, deposit action, and support message you send.

Cookie Controls

We use session cookies to keep your account active across pages. Functional cookies can be managed via your browser; disabling them may affect how some account features work.

Withdrawal Verification

Before any withdrawal is processed to your DANA, OVO, or GoPay wallet, we verify the account ownership matches the registered identity to prevent unauthorised transfers.

Data Retention Policy

We keep your account data for as long as your account is active and for any period required by applicable local law. You may request deletion once your account is closed.

Data We Collect and Why We Use It

8989a Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details, and the information needed to verify your account identity. When you deposit using DANA, OVO, or GoPay, we record the transaction reference and wallet identifier — this is required to process your funds correctly and to match

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deposits to your account. We do not store your full e-wallet PIN or password at any point. Browsing data such as device type, browser version, and session timestamps are logged to maintain service continuity across mobile and desktop. If you contact our support team, the conversation
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is stored to help us resolve follow-up issues faster. We may share limited data with payment processors and fraud-prevention partners strictly to complete transactions and protect your account. We do not sell your personal data. Data retention periods depend on applicable local law and regulatory requirements
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in eligible regions. Players in Depok and elsewhere in Indonesia can request a copy of their stored data or ask us to correct inaccurate records at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request access to what we hold, or need to report a concern, our support team is the right place to start. We handle privacy requests through the same channels you use for account help — live chat, email, and our in-app contact form. We aim to respond to data requests within the timeframe required under applicable local regulations.

Live Chat Open the chat widget from any page on 8989a. Our team handles privacy queries alongside standard account support during active hours.

Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your records quickly.

In-App Contact Form Access the contact form from your account settings on mobile or desktop. Select the privacy category and describe your request clearly.

Your Privacy Questions, Clearly Answered

Here are the questions we hear most often about how 8989a handles personal data. If your question isn't covered here, our support team can help through live chat or email.

We collect your name, email address, contact number, and identity verification details. When you deposit via DANA, OVO, or GoPay, the transaction reference is also logged against your account.

We store the transaction reference and your registered wallet identifier to reconcile deposits. We never store your wallet PIN, password, or full payment credentials on our servers.

Contact our support team via live chat or email, identify yourself with your registered account details, and submit a data access request. We will respond within the period required by applicable local law.

You may request data deletion after your account is closed. Some data may be retained for the period required under local regulations. Our support team will confirm what can be removed.

We share limited data only with payment processors handling DANA, OVO, and GoPay transactions, and with fraud-prevention partners. We do not sell your data to advertisers or unrelated third parties.

Session cookies keep your account active as you move between pages. You can disable them in your browser settings, though some account functions — like staying logged in on mobile — may not work as expected.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 8989a Handles Your Personal Information

Data Handling, Cookies, and Account Security

Encryption in Transit

Cookie Controls

Withdrawal Verification

Data Retention Policy

Contact Us About Your Privacy

Your Privacy Questions, Clearly Answered

01 What personal data does 8989a collect when I open an account?

02 Is my DANA or GoPay wallet information stored on your servers?

03 How can I request a copy of my personal data?

04 Can I ask 8989a to delete my data?

05 Does 8989a share my data with anyone else?

06 How do cookies affect my account and can I turn them off?

Privacy Policy

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